More than half of small businesses (53%) respond publicly to negative online reviews, but only 40% encourage happy customers to leave positive reviews, according to new data.

What should SMEs spend on building their brand? A new report gets insights from those that succeed to help assess how much time and money should go into standing out from the crowd.

Google as the consumer champion once again? You better believe it, says Ken Leren, Founder, Marketing Town.

Microsoft is taking on rival Grammarly with a new feature in its Word software, using AI to suggest writing improvements beyond simple grammar and spelling corrections.

Mozilla has launched a Firefox EU Elections toolkit to help promote online transparency.

Just 50% of high street retailers are offering alternatives to printed, paper receipts according to new research.

More than two-thirds of high-net-worth individuals will be invested in cryptocurrencies in the next three years, reveals a new global poll.

One in three CMOs admit their brand still hasn’t invested in customer experience (CX), despite 88% believing that a focused CX programme would yield long-term customer loyalty and increased sales over time, according to new research.

The skills shortage in the cybersecurity sector has received a lot of attention as of late as the threat of hacks and data breaches continues to grow every day. Recruiters within the cybersecurity sector can and should be watchful of the common personality traits found in a successful cybersecurity job candidate.

Almost one-quarter of brands have had their domain targeted by cyber criminals with brands taking a siloed approach to domain security and management, according to new research.