Google revamps desktop search with ‘cleaner’ look
Google is updating its desktop search engine, offering what it claims will be a ’simpler, cleaner’ feel than before more closely aligned with its mobile and tablet versions.
global
Rakuten buys logistics firm to boost delivery
Play.com owners Rakuten has bought French e-commerce logistics business, Alpha Direct Services, as the Japanese retail giant looks to bolster its European operations.
UK companies missing trick with online customer service
UK consumers are being let down by substandard customer service on the web and email, and in many cases, service has got worst since 2011, according to a new study.
Global mobile trends- Android now on 3 in 4 smartphones
Google’s Android mobile operating system made up 75% of the global smartphone market in the third quarter of 2012, far ahead of Apple’s 14.9%, according to new data.
Telegraph paywall to charge overseas visitors £1.99 a month
The Daily Telegraph has launched a paywall on its website, charging visitors outside the UK a flat-rate fee of £1.99 a month to view articles, after they have viewed 20 articles for free.
Young shoppers ‘most likely to complain publicly on social media when customer service fails’
UK shoppers seek customer service support by email (49%) or phone (43%), and younger shoppers are highly likely to turn to social channels when these touch points fail, with 46% of under 25s and 33% of 25-33 year olds using social to air their grievances more publically, according to new research.
Brits believe they need £1,772.50 a month to survive- report
The cost of survival for the modern Brit is £1,772.50 a month, with the difference between ‘surviving’ and ‘living comfortably’ being just £150.25 a month, according to new research.
Mail.Ru rebrands as my.com for international markets
Russia’s Mail.Ru Group has rebranded its international email service as my.com, as the first looks to expand.
UK online shopping trends- Ecommerce to account for third of all sales in 10 years
Online shopping will account for at least a third of UK retail commerce by 2022, up from 13 per cent now, according to a new report.
LowCostHolidays gives free holiday to ‘Thomas Cook’ after Facebook snub
In a social media coup, a man who shares his name with travel agency Thomas Cook has won a free holiday, courtesy of rival LowCostHolidays.