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CRM

Digital marketing sector set for year of legislative and technical challenges- report

December 17, 2010

LBi and bigmouthmedia predict that 2011 will be a landmark year for digital marketing, with the industry coming to terms with a raft of legislative, technical and economic changes that look set to make a fundamental impact on the sector.

Uncategorized advertising, apps, brands, content, CRM

White paper: Email markers urged to embrace social media

November 26, 2010

As Facebook launches its ‘social inbox’, marketing technology specialist, E-Village reminds email marketers that email marketing and social media both have a place in the marketing mix.

Uncategorized brands, content, CRM, digital marketing, email

Top tips: Achieving customer relevance

November 8, 2010

By evolving from web analytics to online customer analytics organizations have the chance to achieve true customer relevance explains Malcolm Duckett, VP Marketing & Operations, Speed-Trap.

Uncategorized analytics, CRM, demographics, marketing

UK telcos lead the way in using social media for customer service delivery

November 4, 2010

As many as 91% of all organisations in the telecommunications sector are using social media platforms to engage in meaningful, two-way communication with customers and influencers, according to new research.

Uncategorized CRM, Facebook, media, Twitter, UK

UK firms ‘unaware they are being talked about online’

November 1, 2010

Despite its vast potential, many companies have yet to capitalise on social media’s ability to not only listen to customers, but analyse conversations and turn the information into bottom-line benefit, according to a new survey.

Uncategorized analytics, brands, CRM, marketing, media

Top 10 tips: 'One strike and you're out'- better CRM in email marketing

October 28, 2010

As terms such as Customer Relationship Management (CRM) and business intelligence creep into marketing language, a new white paper has been launched to clarify the benefits these disciplines offer to digital marketers.

Uncategorized content, CRM, digital marketing, email, marketing

Top 10 tips: ‘One strike and you’re out’- better CRM in email marketing

October 28, 2010

As terms such as Customer Relationship Management (CRM) and business intelligence creep into marketing language, a new white paper has been launched to clarify the benefits these disciplines offer to digital marketers.

Uncategorized content, CRM, digital marketing, email, marketing

Top 5 tips: What can Facebook offer your brand?

October 25, 2010

The Social Network, a film about the founders of the social-networking website, Facebook, hits the cinemas this week. In response, Howard Scott, digital marketing director at digital agency Sequence, discusses how the network is changing and offers top tips on what Facebook can provide brands.

Uncategorized brands, CRM, digital marketing, ecommerce, Facebook

Guest Comment: Personalisation and trust are key to building influence

October 6, 2010

Third-party influencers – from friends, retailers and experts to reviewers and bloggers – have an increasingly important role to play in consumer behaviour and purchasing decisions. With so many conversations taking place online, the digital space offers the perfect opportunity to tap into or harness the power of those interactions and influence the influencers. Ed … [Read more…]

Uncategorized CRM, email, Facebook, marketing, media

Social media and online PR: UK biz ‘not doing enough’

September 30, 2010

Although investment in social media and PR is set to rise next year, Britain’s businesses are failing to make the cultural and budgetary commitments required to maximise the channel’s potential, according to a new report.

Uncategorized advertising, agencies, CRM, email, Facebook
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