Sleeping habits: 23% of Brits shop in bed
With mobile usage on the rise, 23% of Brits now admit to using their smartphone to shop while in bed, according to new research.
E-commerce
41% are now shopping locally (but UK public not ready to let go of cash yet)
Since just before the beginning of the pandemic, the share of cashless retailers in the UK has risen by more than seven times, according to new research.
Lack of quick-pay options at check-out ‘is costing retailers conversions’
Poor checkout experiences, including a lack of one-click or quick payment options, risks losing retailers hard won online conversions, according to new research.
Guest comment: Retail customer experience in 2021
Gita Samani, Consulting Director at Astound Commerce? looks at how online retailers should be thinking about CX in response to changes in behaviour brought about by Covid-19.
Thorntons goes online-only: all 61 shops close
High street chocolate retailer Thorntons is permanently closing its shops in Britain, putting 603 jobs at risk.
John Lewis falls to first ever loss in 157-year history
John Lewis will permanently shut several more department stores after it fell to its first loss in its 157-year history.
UK firms caught buying fake 5 star Google reviews- report
Consumer group Which? has exposed a web of paid-for reviewers providing fake reviews to dozens of UK businesses listings on Google, ranging from home improvement companies to a stockbroker. Which? set up a fake company and bought bogus reviews to probe how some businesses are opting for shortcuts to build a good customer rating. Notably, … [Read more…]
Pandora teams with GoInstore to recreate luxury personalised shopping experiences online
Retail technology company Go Instore today announces its partnership with Pandora to launch Remote Shopping Assistant, a live video service designed to replicate personalised, luxury in-store shopping experiences.
Guest comment: How brands and influencers are already tapping into shoppertainment in the UK
The rise of ‘shoppertainment’ such as Livestreaming Commerce platforms and shoppable videos, is becoming a growing trend. Philip Rooke, CEO at €130m ecommerce firm, Spread Group looks at why this new format doesn’t just work for big brands with big budgets; start-up brands and YouTuber creators can do it too.
Event report: Pinterest global advertiser summit
Last week, Pinterest hosted Pinterest Presents, its first global advertiser summit with sessions in the US, UK, France, Germany, Canada and Australia, offering attendees with an immersion into its global vision to build a positive and inclusive platform.