Tech workers ‘more likely to turn whistleblowers following scandals’
The UK’s tech professionals are now more likely to blow the whistle on an employer’s misbehaviour in the wake of scandals in the sector, according to exclusive new research.
Regulation
Re-engineering the customer experience will lead to better use of AI in marketing
AI has the potential to better shape customers’ experiences, opening up conversations, enhancing purchase journeys, increase brand loyalty and boost revenue. Grant Coleman, Vice President and Market Director for UK, Nordics and Benelux at Emarsys, offers a three-step guide to re-kindling the customer experience.
Google forced to pay €50m GDPR fine by French data regulator
Google has been served with a €50m (£44.1m) fine by the French data regulator for breaching the EU’s rules on consumer data protection, representing the largest fine yet under GDPR.
Quarter of Europe’s small firms ‘to completely reinvent market offering’ in next five years to stay afloat
Europe’s small and medium sized businesses (SMBs) are fundamentally re-evaluating their market offerings as they aim to keep pace with consumers’ demands in the digital age, according to new research.
Bitcoin loses third of its value in its week as regulation hits
Bitcoin has lost nearly a third of its value in just a week as cryptocurrencies come under renewed regulatory pressure.
Facebook fined £500k over Cambridge Analytica data scandal (10 minutes of its revenue)
Facebook has been fined £500,000 by a UK court over the Cambridge Analytica scandal, an amount which, based on last year’s revenue, the social network makes in less than 9 minutes of operation.
Google+ RIP: Social network to close after users’ data left exposed
Google is closing its flagship social network Google+ after data from up to 500,000 users was left exposed by a bug.
Data fail: Conservative Conference app exposes MPs’ phone numbers
A new app designed to help the Conservative Conference in the UK this week has sparked a PR disaster, after the app let anyone to see the mobile numbers of attendees and to change their photos and details.
Firms ‘wasting $28m on flawed digital projects’
More than half of organizations say that a fixation on transformation is raising risk of wasteful projects, as 86 percent see next 12 months as a critical period for businesses, according to new research.
Customers turning their backs on businesses with bad tech
Three fifths of UK consumers leave a website in less than 30 seconds if it’s ugly or hard to navigate, while a quarter of Britons have switched loyalty for better tech, according to new research.