UK Archives

M&S boosts customer service channels with Rant & Rave platform

September 14, 2018

M&S customers can now leave feedback via a multitude of channels including email, webchat, SMS and Interactive Voice Response (IVR), following a partnership with tech firm Rant &Rave.

Digital marketing trends: attention spans aren’t shrinking, they’re evolving

September 14, 2018

Attention spans are not shrinking, rather they are evolving to be more selective, according to a new research.

Online shopping in the UK up 9% in a year

September 11, 2018

UK online shoppers make 87 per cent of their retail purchases online, up from 80% in 2017, marking an increase of almost nine per cent year on year, according to Royal Mail’s Delivery Matters report.

Online shopping in the UK up 9% in a year

September 10, 2018

UK online shoppers make 87 per cent of their retail* purchases online, up from 80 per cent in 2017, marking an increase of almost nine per cent year on year, according to Royal Mail’s Delivery Matters report.

Burger King puts social first with £20K chicken competition

September 10, 2018

Burger King has launched a new social media campaign in the UK, marking the first project from its new creative agency BBH London.

The trust crisis: Most people don’t believe companies have their best interests in mind

September 10, 2018

The majority (59%) of customers believe their personal information is vulnerable to a security breach, and 54% don’t believe that companies have their best interests in mind, according to new research.

Bank of Mum & Dad: 62% of students hope parents will fork out for uni essentials

September 7, 2018

University freshers will be calling on ‘bank of mum and dad’ as they start the new semester, with 62% of students hoping their parents will cover university essentials and tech equipment, according to new research.

Over half of teens are influenced by ethics when buying a brand

September 6, 2018

The majority of teenagers are influenced by ethics when buying a brand, with most either deliberately buying or deliberately stopping using a brand because of its ethics, according to new research.

Brits turn to Google for advice on how to cope with the UK heatwave

September 5, 2018

The 2018 UK summer heatwave saw millions of Britons struggling to cope with the extended period of intense heat, with temperatures in some regions of the country exceeding 35℃, with many turning to Google to find ways to make the most of (or avoid) the heat.

Vodafone targets business with ‘More than Mobile’ campaign

September 5, 2018

Vodafone has launched a campaign to raise awareness of its offerings that are more than mobile.