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retail

1 in 3 retail businesses are still not ready for the onset ‘Golden Quarter’ traffic

September 24, 2018

The golden quarter (October – December) is fast approaching, but many retail businesses are not actually ready for the onset of increased website traffic this usually brings, according to new research.

E-commerce analytics, Christmas, digital marketing, marketing, retail

Amazon top ecommerce destination for UK millennials

September 19, 2018

Amazon is now the number-one online retail destination for UK millennials according to a new study.

E-commerce, News Amazon, apps, brands, ecommerce, retail

Tedious online admin is costing the UK economy billions each month

September 17, 2018

Tedious online admin could be costing the UK economy £23 billion each month due to employees stuck doing necessary but time-consuming research, rather than devoting time to producing or creating more valuable work, according to new research.

Ads, Content content, Google, marketing, media, retail

M&S boosts customer service channels with Rant & Rave platform

September 14, 2018

M&S customers can now leave feedback via a multitude of channels including email, webchat, SMS and Interactive Voice Response (IVR), following a partnership with tech firm Rant &Rave.

Ads, E-commerce brands, email, retail, UK

Most retailers feel digital transformation ‘requires a change in leadership mindset’

September 14, 2018
Poor eCommerce planning and execution will cost direct to consumer brands £304k in 2020
Poor eCommerce planning and execution will cost direct to consumer brands £304k in 2020

Speaking at Tech. brought to you by Retail Week and World Retail Congress, Colin Light, Digital Consulting Leader at PwC, reveals how leadership needs to change, and how leaders are ditching the five year plan to look to three years ahead, as digital transformation changes the nature of leadership.

E-commerce retail, Search, technology

Bad chatbots: Businesses and consumers at odds over definition of “good” customer experience

September 14, 2018

There is significant support for AI in customer service, but nearly all consumers (88%) want transparency on when they are talking to a chatbot rather than a human, according to new research.

Ads, Social brands, email, retail, technology, Travel

Online shopping in the UK up 9% in a year

September 11, 2018

UK online shoppers make 87 per cent of their retail purchases online, up from 80% in 2017, marking an increase of almost nine per cent year on year, according to Royal Mail’s Delivery Matters report.

E-commerce brands, media, retail, smartphones, UK

Online shopping in the UK up 9% in a year

September 10, 2018

UK online shoppers make 87 per cent of their retail* purchases online, up from 80 per cent in 2017, marking an increase of almost nine per cent year on year, according to Royal Mail’s Delivery Matters report.

E-commerce brands, media, retail, smartphones, UK

Top ecommerce tips: eBay is changing- Are online retailers ready?

September 7, 2018

eBay is changing the way it does business – and the question is are online retailers ready to capitalise? Online retail expert Craig MacCallum gives his top 5 tips on how online retailers can capitalise on these changes.

E-commerce eBay, ecommerce, retail, Search

Yandex “in talks with Russian retail stores about new smartphone launch”

August 28, 2018

Russian search giant Yandex is in talks with Russian retail stores about the sale of its rumoured smartphone, according to the newspaper Vedomosti.

Mobile, Search Android, apps, Google, retail, Search
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