Shoddy service, redundant questions and disconnected processes are leading customers to abandon purchases, switch suppliers and terminate contracts. This is according to a survey commissioned by Redwood Software.
UK search volumes on tablet devices outpaced those on any other device, increasing 198% in the first quarter of 2013, compared with growth on smartphone devices of 66%, according to new research.
Media speculation about Apple running out of juice – with its focus on small changes to big products and a perceived lack of innovation – continue to circulate and unsettle investors. However the brand valuation team at Millward Brown – whose BrandZ Top100 Most Valuable Global Brands study has tracked a 1043% increase in the … [Read more…]
Technology appears to be playing a role in reversing the stereotype of the male dislike of shopping. As the number of people owning a smartphone continues to rise, research from Kantar Media’s Global TGI (www.globaltgi.com) reveals that men lead the way when it comes to mobile shopping.
IPC Media has launched Inspired Conversations, a new ad platform that lets brands engage with consumers across the publisher’s websites.
76% of major UK retailers do not offer free instore wi-fi, according to new research from mobile marketing agency Sponge.
Online advertising is soaring worldwide, but some formats work better than others to get the message across to consumers. This US-based infographic from InsightsOne looks at those ads that cause the most irritation- and the negative impact on the brands behind them.
Scoopshot, a crowdsourcing service for photo and video, has partnered with Ebyline, a company which helps media publishers, agencies and brands to collaborate with professional freelance journalists worldwide by providing workflow tools.
Many consumers are turned off when confronted with social logins and registrations forms, meaning brands can miss out on social advocacy as a result. This infographic from Janrain looks at the issues surrounding online registration forms.
In the UK, social networking remains the most popular single activity, but the proportion has slipped slightly, according to new data.