Four in five prefer humans to bots for customer service
Four out of five people prefer that human customer service interactions remain a part of customer service, according to a new global survey.
apps
Twitter axes Vine amid global job losses
Twitter is shutting down its pioneering short video platform Vine, making the announcement on the same day that the embattled social network announced global job losses.
Alibaba recruits big brands in Singles Day event extravanganza
Ahead of this years’ ‘Singles day’ shopping spree next month, Chinese ecommerce giant Alibaba gathered 80 top Chinese and international fashion and lifestyle brands in Shanghai to pull off an interactive, large-scale fashion show.
Smartwatch sales fall sharply as consumer interest fades
Smartwatch shipments declined by 51.6% year-on-year, suggesting that consumers are not ready for connected timepieces just yet, according to new research.
Guest comment: The morning the day after Black Five Day
While there remains a fixation with how much is spent over the Black Friday weekend, the real, sometimes forgotten, work should also focus on what is actually going to happen next. John Fleming, marketing director EMEA and Asia Pacific Webtrends looks at Black Friday and Cyber Monday as an opportunity to gain new customers for … [Read more…]
Now that the EU has outlawed network-wide ad blocking, will advertisers and ad tech companies just carry on regardless?
Oliver Gold, Commercial Director at YOC considers the implications for ads across mobile devices now that the EU has outlawed network wide ad blocking. Does it mean that advertisers will carry on as they have been doing before with pushing out unwanted and unwelcome ads to consumers or does it mean that ad tech companies … [Read more…]
Most UK workers “ignored by management” when suggesting innovation at work
More than half of all UK employees feel that management don’t listen to their ideas about change and innovation in the workplace, lagging behind European counterparts, according to new research.
Yandex pre-installs AI features into Android phones
Russian search engine Yandex has launched a number of AI-powered services as it looks to rival Google in the mobile search market.
Google lets users create virtual reality collages with ‘Sprayscape’
Google has made virtual reality a little more social with the launch of ‘Sprayscape’, an app that lets Android users create surreal 360 degree collages with their smartphone’s camera.
Top mobile tips: The argument for speaking to consumers, not channels
With mobile spend predicted to be worth triple the spend on desktop by 2020, Todd Miller, Global Marketing Solutions, Cheetah Mobile, looks at how consumer’s connected device is a rich source of actionable information for marketers.