Top tips: Spicing up Loyalty & Reward- Do customers get what they really, really want?

Most customers are swayed by loyalty offers and rewards, and are willing to submit personal details in exchange for better deals. So why are so many retailers failing to make the most out of loyalty? Anthony Monger, Digital Marketing Consultant at Grass Roots, takes a ‘Spice Girl- themed’ look at how loyalty programmes can deliver … [Read more…]

Top tips: Spicing up Loyalty & Reward- Do customers get what they really, really want?

Most customers are swayed by loyalty offers and rewards, and are willing to submit personal details in exchange for better deals. So why are so many retailers failing to make the most out of loyalty? Anthony Monger, Digital Marketing Consultant at Grass Roots, takes a ‘Spice Girl- themed’ look at how loyalty programmes can deliver … [Read more…]