Consumers share favourite travel brands, but worry about trusting them
Consumers favour established brands and online travel booking sites, and favour value for money, convenience and good customer service (58%) according to new research.
E-commerce
Only 9% of people now visit high-street travel agents
The future of the high-street travel agent could be under threat, as a new report finds that only 9% of UK holidaymakers now visit travel agents to book their holiday.
Reebok makes social lifestyle content shoppable
Reebok is making social lifestyle content shoppable for the first time, as it looks to hone the ideal customer journey.
Guest comment: Should brands jump on the live streaming bandwagon?
With video set to dominate web traffic in the coming years, what can retailers gain from using the likes of Twitter’s Periscope and Facebook Live as a selling tool? Bart Mroz, founder and CEO of digital commerce consultancy SUMO Heavy takes a closer look…
The future of retail: The rise of conversational commerce
With the rise of Conversational Commerce being a hot topic in the media lately, Gregory Gazagne, Executive Vice President for EMEA, Criteo, looks at what voice-driven, technology will mean for retailers.
Stores “must speed up their customer service to survive”
Speed and convenience top consumers’ motivations for choosing to shop in-store, directly impacting bricks-and-mortar conversions, a new report from PCMS, a global provider of unified commerce solutions, reveals.
Smart shopping: 7 in 10 want AI to transform their shopping experience
Seven in 10 (70%) consumers both know about artificial intelligence-based (AI) technologies and believe they can transform their shopping experience – but 66% have yet to come across them in a retail environment, according to new research.
Mastercard and Garmin lets people pay via fitness watches
Mastercard is adding payment capabilities to the newly launched Garmin vívoactive 3, letting people pay for goods while out keeping fit without provide having to carry their phone or wallet around.
Alibaba to expand into online groceries via BigBasket investment
Alibaba is reportedly in talks to pick up a significant stake in online grocer BigBasket in India, as the Chinese online retail giant looks to rival Amazon’s recent expansion into fresh food with its WholeFoods acquisition.
Social shopping trends: Facebook inspiration helped boost Black Friday sales last year
With a combined community of more than 40 million monthly active users in the UK, Facebook and Instagram are becoming inspiration spots for consumers when shopping for Black Friday or Christmas deals, according to new research.