E-commerce Archives

Customer service trends: Facebook and webchat lead way as email and Twitter lag behind

March 21, 2019

UK brands are undermining consumer trust and risking revenues by failing to deliver consistent, multichannel customer service, according to new research.

Skoda app lets couriers deliver shopping to car boots

March 21, 2019

Skoda is testing a new scheme that lets users choose their car as a delivery address when they shop online, avoiding the hassle of having to wait in for parcels.

Guest comment: Can Instagram save the fashion mobile shopping experience?

March 21, 2019

The impatience of mobile shoppers and no improvement in the shopping experience for two years means growing mobile commerce presents a major challenge to online fashion retailers. But the answer could lie in social channels like Instagram, says parcelLab’s founder and CEO Tobias Buxhoidt.

Uber plans ‘$120bn’ IPO next month following rival Lyft

March 18, 2019

Ride-hailing firm Uber is planning to kick off its initial public offering in April, following smaller rival Lyft.

Is the free returns bubble about to burst for retailers and consumers alike?

March 11, 2019

Returns are costly to retailers, but online shopping and ‘fast fashion’ has fuelled their rise. Branwell Moffat, Director of Commerce Consulting at Envoy Digital, part of the KPS Group, looks at how retailers who invest in the right digital solutions will be able to tame the returns beast and ensure it remains a profitable part of their … [Read more…]

Top 5 benefits of a cashless society for small businesses

March 11, 2019

What will payments look like in the future? As cash makes way for mobile wallets and cards, a new study looks at the key benefits of being a cashless society.

Amazon closes all pop up shops ahead of major supermarket rollout

March 7, 2019

Amazon will close all its retail pop-up stores by the end of April, but will also open dozens of new grocery outlets, a precursor to moves which could see it build as many as 3,000 Amazon Go outlets, the company announced.

Shopping with intent: How online identification can finally reveal your customers’ digital desires

March 7, 2019

Robert Massa, General Manager EMEA, BounceX discusses how having greater granularity will help brands fulfil its customer demand for personalised experiences and help individualise their marketing approach across a range of channels and devices.

Your round? Young’s pubs launches app payments (with option to split tab)

March 7, 2019

App developer Pepper HQ has worked with mobile payments service provider Judopay to produce an “online-offline” solution for Young’s, one of the largest pub chains in the UK.

Ecommerce analytics: Weetabix and HiPP sign up to e.fundamentals

March 7, 2019

Major FMCG brands Weetabix and HiPP Organic have signed up to ecommerce analytics provider e.fundamentals to help drive sales of their products through retailers’ websites.