Exceptional customer service remains a key differential for top performing retail websites, as pure play ‘etailer’ Figleaves tops the overall league table with outstanding telephone and email customer contact, according to new research.
Viewers in Spain displayed the strongest video engagement, averaging 17 hours per viewer during the month of October. Countries ranked by hours of video watched per viewer.
Approximately 85% of home and work Internet users viewed online video during the month of October. Countries ranked bu total unique users.
Google has updated its location service Latitude, letting mobile users check into spots on the go.
News Corporation’s Rupert Murdoch has launched a digital newspaper for the iPad called the Daily, which he said he hoped it would be an “indispensable source of news” in the tablet era. But will it catch on? Adrian Drury, analyst at Ovum, takes a closer look…
Just last month, leading search marketing specialist and technology firm, Greenlight, pointed out in its 2011 top 10 predictions for natural and paid search, that among other things, search engines would take an even more aggressive stance towards duplicate and low value content this year. It is going on almost a week since Google’s Matt … [Read more…]
Over nine in ten UK adults tuned in to radio stations each week during the last quarter of 2010, with more people switching from analogue to DAB radios, according to new figures.
Time Warner has struck a deal with US cable provider Comcast to stream its major channels to Comcast’s internet subscribers.
Apple has blocked Sony’s e-reader iPhone app as it allows people to read books bought through Sony’s store, rather than Apple’s “in-app purchase” payment system.
Social media interactions are a primary influence for just three percent of visitors to e-retail websites in the UK, according to new research.