UK
Half of large retailers “failing to connect in-store and online shopping experience”


Most large UK retailers are continuing to face difficulty in delivering a consistent omnichannel experience, with almost three-fifths (59%) unable to link in-store sales to online activity and nearly two-fifths (38%) failing to offer consistent pricing across all channels, according to a study of multichannel retailers by RetailMeNot.
Top retail tips: Click and Collect or get left behind


The inconvenience which can sometimes occur with home deliveries has led consumers to look for more convenient and flexible ways to receive their purchases. Bright Masih, Retail Account Director, Black Pepper Software, looks at the expansion of Click & Collect and how retailers need to utilise the service.








