Marks & Spencer tops UK ‘Customer Loyalty Index’
Marks & Spencer [M&S] has topped a poll to find out to which clothing brand or retailer UK shoppers are most loyal.
UK
Traditional delivery methods ‘could be costing the UK economy £192m in sick days’
A national survey of UK shoppers’ online shopping habits has revealed that almost five percent people have taken ‘sick days’ from work in order to wait in for a delivery, potentially costing the UK economy and employers millions of pounds each year.
Top design tips: Mapping the customer experience
By mapping the customer experience, businesses can see the key areas users are visiting the websites, and can highlight areas which need more improvement and visibility. Tom Evans, head of user experience & design at Box UK offers tips on knowing exactly where their users are looking on the website.
Rise of the midnight shopper: Black Friday deals sparks rise in night owls
Research from HookLogic has highlighted a new UK shopping trend, which saw a peak in conversions at 1am on Black Friday, with traffic peaking just before – shoppers were clearly aiming to make the most of potential discounts as early as possible.
Right to reply: Taking risk management seriously
Richard Eddolls, Head of Platforms, Corestream, looks at the implications of last year’s updates to the Financial Reporting Council’s Corporate Governance Code, with regard to board-level responsibilities for risk management.
Retailers get 25% boost from search ads this Black Friday
Online sales driven by UK retailers’ paid search ads on Black Friday were up nearly 25% this year compared with 2014 according to new data released by Kenshoo.
Top tips: How a fit-centric approach can re-frame the purchase journey for apparel shoppers
The ability to identify and understand customers is valuable to any retailer, in any sector. But, for apparel retailers, there is a set of attributes that stand head and shoulders – above any other: fit. Stuart Simms, chief executive officer, Fits.me, looks at the challenges of appealing to clothes shoppers online.
Jeremy Clarkson reveals new Amazon delivery drone
Amazon has revealed a new hybrid delivery drone that can travel up to 15 miles at high speed, promoted by its latest recruit, Jeremy Clarkson.
Case study: Sainsbury’s wakes up Mog the Cat for Christmas Calamity
A year after its controversial advert showing a Christmas Day truce on the Western Front, Sainsbury’s called upon the powers of children’s writer Judith Kerr to create a heart-warming Christmas ad that rivaled John Lewis’ festive campaign.
Top search terms of 2015: Rugby World Cup tops list
The most popular search term in Britain in 2015 has been revealed as the Rugby World Cup, according to Yahoo.