A well designed and easy-to-use site can make all the difference between a happy customer and a negative social media comment. FACT-Finder’s Marino Casucci shares advice on best practice for creating successful user guidance in your online shop.

The Tuesday after a Spring Bank Holiday was predicted to spark a 33% rise in online spending – based on recurring trends over the April & May Bank Holidays over the last 2 years, according to new research.

More than a third of all online sales are now made on a mobile device (smartphones and tablets) as m-commerce continues to increase its share of the UK e-retail market, according to the latest results from the IMRG Capgemini Quarterly Benchmarking.

Google is has revealed the first prototype of its self-driving cars – with no steering wheel, acceleration pedal, or brake.

Online ads for Mercedes were seen more often by fraudster robots than humans, according to a new report.

Google is mulling a bid for home security system DropCam as the internet giant continues to expand into the much vaunted ‘Internet of Things’, according to a news report.

The Financial Times is testing a new time-based system on online ad sales, as the news site looks to boost its appeal to advertisers.

Hotel chain Marriott Rewards has launched a PlusPoints program that rewards loyalty program members 250 points for each Facebook ‘like’ or Twitter ‘follow’.

Apple is expanding its presence in the growing ‘internet of things’ market with a new software platform that could turn the iPhone into a remote control for lights, security systems and other household appliances, according to a news report.

Mobile apps can boost UK worker productivity by more than 34%, while 9 in 10 users say work apps changed their behaviour as a business professional, according to research from salesforce.com.