While COVID-19 has catalysed financial services organizations to harness Artificial Intelligence (AI) to improve customer experience (CX), challenges in integration and customer perceptions are undermining its potential, according to new research.

As the nation gears up for the festive season, Buyagift has teamed up with TV personality and presenter, Joe Swash, to launch webuyanygift.com – an online service that lets people exchange old, unwanted gifts from Christmas Past.

The Ozone Project, a joint initiative from some of the UKs largest news publishers, has ramped up investment to accelerate its premium digital advertising platform.

Fashion brand Gap has deleted a tweet about the US presidential election after it sparked criticism on social media.

L’Oréal Paris has launched a digital make-up line that works on live video using augmented reality technology.

Facebook is offering brands more premium tools to reach WhatsApp users who engage with businesses, such as in-chat shopping and tiered business services.

In a surprising move, Burger King has urged customers to ‘order from McDonald’s’ to help the hospitality indusry during the UK’s second lockdown, in a tweet that has earned tens of thousands of replies.

Ecommerce has seen 10 years’ worth of growth in just three months as a direct result of the pandemic. A new report defines the ‘New Consumer’ and highlights why communication is key for peak success.

The Information Commissioner’s Office (ICO) has fined Marriott International £18.4 million for breaches to the General Data Protection Regulation (GDPR).

Ecommerce brands can rank high in Baidu organic searches even if they link to blocked US sites such as Facebook and YouTube, with 75% of websites ranked in the top ten positions on Baidu are .com sites.