Providing customers with the right kind of experience online can be a tricky task to ensure standards across an organisation. Udesh Jadnanansing, founder and managing partner, Mopinion looks at the 4 biggest challenges facing companies looking to implement a Customer Experience Management strategy.
Facebook has pulled its SlingShot messaging app just hours after going live on Tuesday, as the social network looks to rival SnapChat.
Google will create a premium, programmatic Web video ad exchange to capitalize on shifting ad budgets and further entrench itself into the digital-video space.
Procter & Gamble is planning to spend between 70% and 75% of its digital media budget on programmatic buys by the end of this year, and it anticipates a similar move for its mobile-ad budget in 2015, according to a news report.
Looking to repeat the success of its ‘Sketches’ viral last year, this new video from Unilever’s Dove’s celebrates the hard work dads put in every day to promote its Men + Care range. See why it’s our video viral of the week below..
Instagram is launching ads in the UK, Canada and Australia following trials in the US last year, as the Facebook-owned photo app looks to expand its ad reach and capitalise on its popularity with younger mobile users.
The Central Intelligence Agency (CIA) has launched a Facebook and Twitter account, revealing a sense of humour that has caused social media buzz… but not everyone has seen the funny side.
Participants around the world are tapping into the sharing economy, an emerging global trend that some authorities value at more than $25 billion, according to new research from Nielsen.
Firms need to be more prepared than ever to handle the increased traffic from the 2014 FIFA World Cup, with a quarter of all Brits planning to watch the tournament on the web, according to new research.
More and more people in Germany plan and book their holidays through their mobile phones, according to new research from comScore.