Top online retailers for usability: ASOS tops table as Harrods lags
ASOS is the best performing online retailer when it comes to customer experience, while Harrods is at the bottom, according to new research looking at UK ecommerce usability trends.
E-commerce
Social networks: the new ecommerce gateways [INFOGRAPHIC]
From shoppable Instagram feeds to ‘Buy’ buttons on Pinterest and YouTube, social commerce is reshaping the online shopping world as we know it. This infographic from shopping reviews platform 16 Best looks the the role of social networks as gateways to online purchases.
Omnichannel retail trends: On-pack promotion still drives loyalty
On-pack promotion drives loyalty even in the digital age according consumer research into the UK’s shopping habits.
Top 100 UK exporters: Ecommerce firms play bigger role
Seventeen ecommerce companies featured in the 4th annual Sunday Times SME Export Track 100 league table, which ranks Britain’s small and medium-sized (SME) private companies with the fastest-growing international sales.
Google Play allows Kenya’s M-Pesa for mobile payments
Google has integrated Kenya’s primary mobile payment service M-Pesa into its Google Play store as an alternative mode of payment, potentially opening up to more African consumers with no credit cards.
Walmart plans online home shopping platform
Walmart is set to launch an online home shopping experience that will let shoppers discover items based on their style.
Unlocking the Potential of Chatbots [INFOGRAPHIC]
How can chatbots improve the user experience in ecommerce? This infographic looks at how AI can help customer service agents focus on more complicated tasks.
How can AI empower the retail workforce?
AI has been identified as a threat to the warehouse and logistics industry, but what about retail workers? A new report from Blue Yonder looks at how AI could support rather than replace human retail workers.
Cryptocurrency payments ‘will be a reality on the high street within two years’
Over a third (35%) of SME owners expect cryptocurrency payments to become a reality on the high street within two years, according to new research.
Vodafone teams with Mango for digital fitting rooms
Vodafone has partnered with Mango, global fashion retailer to bring digital fitting rooms to the high street.