Thomas Cook collapses amid growing internet competition
Thomas Cook has ceased trading with immediate effect, as the package holiday giant succumbed to rising competition and consumers booking more online.
E-commerce
Airbnb to go public in 2020 after WeWork IPO collapses
Home-sharing app Airbnb has announced plans to go public in 2020, after becoming another success story of the growing gig economy sector.
Top tips: How to elevate the user experience from ordinary to extraordinary
Positive brand perception is based not on a single moment but a culmination of interactions, explains Marc Schillaci, CEO of ecommerce specialist Oxatis Group. He discusses a four-step guide to delivering an optimised strategy that will make shoppers feel appreciated and valued at every point in their journey.
Online retail trends: Brits show more loyalty than average global consumer
UK online retailers are providing better customer experience than the rest of the world, but consumers only actually use three online retailers with regularity, according to new research.
Salesforce links field reps with stores with new CRM tool
Salesforce has launched Consumer Goods Cloud, a new industry product that lets consumer goods companies to drive revenue growth and maximise ROI through improved retail execution capabilities.
Morrisons expands same day Amazon delivery deal
Morrisons has signed up to a new multi-year agreement with online giant Amazon in a bid to push further into the wholesale market.
Global Halloween trends: Pop culture (and local culture) drives purchases
Halloween is becoming a bigger event around the world each year, opening up plenty of opportunities for marketers. New research from Pinterest identifies how pop culture and local culture can influence buying trends in the spookiest time of year.
Shoppers ‘avoid retailers that don’t offer returns’
More than half (53%) of shoppers are avoiding retailers that don’t offer free returns and more than a third (34%) of shoppers avoid shopping with retailers with no clear returns or exchange policy.
Menkind snaps up online gift retailer Qwerkity
UK gifts and gadgets retailer Menkind has announced today it has completed the acquisition of Qwerkity, a mail order and online gift business from its previous owners, The Book People.