“Age of disloyalty”: innovation and convenience “more important” than the brand
Brand loyalty is tumbling as consumers prioritise speed, innovation and convenience when they shop, according to new research.
E-commerce
UK shopper traffic falls: Can omni-channel save the high street?
UK shoppers shunned the high street and shopping centres during July sale season as they cut back on non-essentials due to higher inflation and stagnating wage growth, according to new data.
End of an era: Amazon shuts down Lovefilm DVD rentals in Europe
Amazon is to close its Lovefilm online DVD rental service, as the retail giant goes streaming-only to take on Netflix.
Top customer experience tips: The coffee bag as an innovation marker
When it comes to customer experience, marketers can never underestimate just how much convenience has been a factor in most major influential changes in changing consumer’s tastes over the past few decades. Jon Roughley, Head of Strategy at Experian explains why convenience is king.
Most mobile app users hesitant to give info when signing up
Mobile app users are concerned about the security of their information when they register for a new app, a new survey reveals.
Half of Brits believe all payments will be made in-app by 2022
“Cash only” payment is becoming a deterrent for UK consumers, as Brits are increasingly in favour on mobile payments for their high street shop, according to new research.
Summer holiday season sparks download splurge on Amazon
Last weekend saw the biggest spike in Brits jetting off on their summer holidays, and holidaymakers are increasingly turning to downloaded content to keep themselves and their families entertained during long-haul flights, according top new research.
Top mobile commerce tips: Building payments into your app
In-app payments are on the rise- but how can you make them work for your business? Anna Tsyupko, CEO at Paybase, looks at the key challenges of integrating payments within your app.
Shoeaholics drives customer acquisition with shoppable social content
Shoeaholics, part of the Kurt Geiger Shoe Group, is driving customer acquisition with shoppable social content on and off its website.
Personalisation in fashion retail: why it is compulsory
Technology in retail is becoming more of a necessity, rather than just an added bonus. Isabelle Ohnemus, CEO at EyeFitU looks at the importance of a personal and human touch to win over today’s tech-savvy shoppers.