‘Nasdaq of the East’: Hong Kong launches share index of Asian technology giants
Hong Kong has launched The Hang Seng TECH Index, which tracks the 30 largest tech firms that trade in the city, including Alibaba, Tencent and JD.com.
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Voucher Hunters: Interest in food and drink discounts soar 921%
With 62% of all purchases during lockdown made online and only 16% of shoppers planning to return to their old shopping habits, behaviour towards online discounts and spend has also changed, according to new research.
Auto Trader begins digital data push with Google’s ‘Looker’ platform
Automotive marketplace Auto Trader has implemented Looker, part of Google Cloud, as part of its wider digital transformation initiative.
Top ecommerce tips: The frantic evolutionary retail tech race
High street retailers are axing jobs with many more expected to follow suit over the coming months. But how can technology prevent brands from disappearing? Ferdinand Reynolds, Regional Manager at Go Instore, looks at why technology will be essential for retailers to survive in today’s retail landscape.
Companies ‘less committed to customer services’ (despite customers being more informed than ever)
Customer service professionals increasingly believe that their business views their function as an expense rather than opportunity for growth, according to new research.
More than half of UK firms ‘not planning to invest more in digital transformation’
More than half (56%) of UK business leaders are not planning to invest more in digital transformation, despite COVID-19 and the subsequent lockdown accelerating the need for digitisation across services.
Toluna becomes parent brand for Harris Interactive and KuRunData
Consumer intelligence platform provider Toluna has rebranded, becoming the principal brand and holding company of Harris Interactive and KuRunData.
Digital monopoly? Google, Facebook, Amazon and Apple hearing delayed
A blockbuster antitrust hearing featuring CEOs from four of the biggest tech companies in the world has been postponed.
Building consumer trust relies on transparent, open reviews
Over the past months we’ve seen a backlash from consumers around fake reviews on Amazon, Airbnb and eBay. Each individual scandal has been incredibly damaging to brand reputation but also for customer trust. Peter Muhlmann, Founder and CEO at Trustpilot looks at why on transparency and trust in online reviews is more vital than ever … [Read more…]
Merry Clickmas: Consumers set to spend big online this holiday period
73% of holiday shoppers will purchase primarily online this Christmas, regardless of a potential return to lockdown, with majority of shoppers not planning to decrease their spend, according to new research.