Amazon to sell cashier-less tech to rivals
Amazon is to launch a new business line that sells the technology behind its cashier-less convenience stores to other retailers.
E-commerce
Facebook ‘rethinks’ Libra cryptocurrency plans: Offering more inclusive wallet of dollars and euros
Facebook is reportedly rethinking its plans for its own digital currency, called Libra, after resistance from regulators and losing a number of big name partners.
Ex Ikea VP launches next gen AR start-up London Dynamics
Michael Valdsgaard, former head of digital transformation at IKEA, has used his keynote speech at Retail Without Borders to launch his latest venture: a high-tech immersive commerce solution provider, London Dynamics.
38% of small firms ‘believe the GDPR doesn’t apply to them’
Nearly 2 in 5 (38%) of small to medium-sized businesses (SMBs) believe that the GDPR does not apply to customer data they may come into contact with.
Customer experience trends: Brands failing to meet growing expectations
While customers a expect a hyper-personalised, effortless, brand experience, only 10% of European organisations say that customers are fully satisfied with their CX experience, according to new research.
Online reviews: 42% think brand censorship ‘endangers free speech’
There is a high rate of distrust among UK consumers when it comes to brands removing or censoring legitimate consumer reviews across the internet, with four-in-ten (42%) saying they are very concerned about their freedom of speech, according to new research.
Consumer frustrations with travel marketing: Gen Z want more tailored offers
A quarter (25%) of consumers would be more loyal to a travel provider who understands their needs, with brands missing out on opportunities to drive revenue and customer loyalty with their marketing, particularly with Gen Z, according to new research.
Online shoppers desire personalization (but demand privacy)
Online shoppers are at odds with their desire for personalised digital experiences from brands and their demand for privacy, according to new data.
Go Grocery: Amazon Go expands to full size supermarkets in US
Amazon has launched its first Amazon-branded supermarket called Go Grocery, located in the online retail giant’s home city of Seattle.