60% of UK consumers shop online every week, with over half preferring to complete purchases while in bed via laptop or tablet, according to a new poll.
The study, from Sailthru, the provider of personalised communications technology, was conducted by Redshift Research during March 2014.
Key takeaways from the study indicate that UK consumers not only have a very positive response to personalised communication, but actively understand the concept and today are demanding more tailored marketing communications from brands.
In fact, 63% of UK online shoppers are likely to read a personalised message they receive from a brand they know and then complete that purchase (51%) following a personalised offer.
Other key statistics include:
● 57% of online shoppers prefer to make a purchase on their home computer or tablet, with the most popular place to make a purchase (56%) being from bed.
● 64% of online shoppers prefer it when a brand recommends products the consumer has previously shown an interest in – such as items on the wish list or in a shopping basket.
● 60% prefer it when a brand sends personalised communication with reference to a past purchase or browsing history. With almost two fifths confirming that branded emails are ‘very’ or ‘sometimes’ helpful when tailored to their interests.
With individuals now interacting with a brand across multiple mobile devices, every brand experience needs to be optimised for mobile to mitigate low conversions and/or basket abandonment. In fact, 42% of online shoppers have abandoned a purchase because it was too complicated to complete on a mobile device and 60% still prefer to use a laptop over a mobile device, due largely to a poor mobile experience.
Consumers are telling brands loud and clear that they want their online browsing experience optimised for mobile. They would be more likely to increase both average order value and purchase frequency if every brand experience were optimised for their chosen device – 45% of shoppers said they were likely to make an online purchase if the website was easy to navigate on a mobile.
Neil Capel, Founder and CEO of Sailthru comments, “The research shows that consumers are very clearly demanding personalisation from their online and in-store shopping experiences. In order to meet this demand, brands must understand their customers on an individual level, deliver content that is interesting, timely and relevant to each user and also optimise that content to render on any device. It’s about giving every individual what they want, when they want it and recognizing that need even before they do. This is the future of successful brand to consumer marketing.”
Capel concludes, “Now, more than ever, brands need to stop toying with the idea of personalisation and make moves to provide relevant and platform specific communications to their customers or risk being left behind. The innovative brands that we work with have moved away from ineffective segmentation and instead created personalised experiences for each of their customers that tailors content across any device – whether that be via email, mobile or web. The results our clients are seeing speak volumes about the power of personalisation.”
Source: www.sailthru.com