Social media agency eModeration has launched a ‘Facebook VIP’ service, to help celebrities and VIPs manage their official Facebook pages.
The service is designed to include all aspects of managing a Facebook page, including moderation and community management.
Run with complete confidentiality for clients, community managers are picked to fit stringent criteria, including having a specific personal interest in the area of focus for the community.
eModeration already works with a number of high-profile individuals including footballers and musicians, as well as major brands.
The service includes:
1. Support: how to set up the Facebook page, writing guidelines for fans, monitoring and dealing with unofficial pages
2. Moderating your Facebook page
a. Making sure your Facebook page is kept spam-free and any inappropriate, illegal or defamatory content is removed as quickly as possible
b. Moderating all formats: picture, text, video and audio uploads
c. Moderating posts uploaded via all channels, including mobile
d. Multi-lingual services
e. Round the clock moderation and response every single day of the year
3. Community management, including:
a. Keeping fans engaged, responding to fans in a tone and voice to fit the VIP
b. Managed by a team who are sympathetic to the VIP’s profile Developing ideas for content, competitions and promotions
c. Working to an agreed editorial calendar
d. Escalation procedures to deal with issues, for example self harm or security threat
4. Complete confidentiality and discretion
http://www.emoderation.com/services/facebook-vip-service.
