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  1. […] “Start with the customer experience, not with technology. All too often the tendency is to try and solve a need in the quickest way possible by throwing some technology at it. To really get value, organisations need to step back and start with the customer. In addition, organisations should be sure to conduct an internal audit before purchasing any new technology, in order to fully understand the systems they already have.” —Read more at Netimperative. […]

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