Hackers recently struck the website of cosmetics firm Lush, leaving shoppers’ credit card details exposed to cyber thieves. Since then, many Lush customers have reported that their cards have been used fraudulently. Emily Gorton, staff writer for Choose.net,looks at the lessons learnt from the debacle.
Exceptional customer service remains a key differential for top performing retail websites, as pure play ‘etailer’ Figleaves tops the overall league table with outstanding telephone and email customer contact, according to new research.
UK search spend increased 14 percent year-on-year in the final quarter of 2010, with Google leading the charge, according to new research.
Mobile accessories retailer Mobile Fun, has found that Dot Gloves for Capacitive Touch Screens have been a great seller during the Winter months; particularly during the cold snap over Christmas.
Performance marketing company TradeDoubler has launched its Affiliate Revenue Share Community (ARC), with Tesco the first firm to sign up to the scheme.
Despite the economic gloom, 2010 was another bumper year for online retail, with a total of £58.8bn spent online in the UK, marking a rise of 18%, according to IMRG and Capgemini. In this article, key players in the UK ecommerce industry give their view on the past 12 months, and just what 2011 has … [Read more…]
Shoppers in the UK spent a total of £6.8 billion online during December, equivalent to £111 per person, with sales up by 7% on November and by 25% on December 2009, marking a record high, according to new research.
Email expert Dr Monica Seeley has launched a ‘5-day diet plan’ aimed at companies looking to reduce the weight of their corporate inboxes.
Great Ormond Street Hospital in London benefited from a charitable donation after Piers Morgan and Alan Sugar donned their boxing gloves in a battle to collect the most followers on Twitter by Christmas.
This week saw the launch of Apple’s Mac app store, letting users buy more than 1,000 programs for download, including best sellers such as Angry Birds. As the site attracted over 1 million purchases on its first day alone, Adie Flute, founder of agency Deviate, asks if quality is being sacrificed for quantitiy when it … [Read more…]