The Financial Ombudsman Service (FOS) this week announced that it had received 84,212 complaints about financial providers in the UK between January and June of this year, marking a three percent increase from the final six months of last year. Of the 84,212 complaints made, over half were made in relation to Britain’s five biggest banking groups.
Barrie Neill, banking consultant at SAS UK, comments “This figure is only the tip of the iceberg. It only represents the number of people who’ve been so dissatisfied with the way their bank has handled their complaint that they’ve gone to the FOS, not the number who complained to banks in the first place. As such, these figures clearly illustrate that UK banks are just not doing enough to tackle customer dissatisfaction.”