Social media users ‘are more demanding’
Consumers have much higher expectations of social media customer services compared to more traditional channels, according to new research.
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Online shopping growth to slow next Christmas- forecast
Christmas 2011 is set to be a more frugal affair than last year for many online shoppers, according to the latest Logan Tod & Co.’s Annual Online Shopping Index.
Right to reply: Microsoft enters web TV battle- A threat to Apple and Google?
Microsoft is reportedly on the brink of revealing a web connected television service that will directly rival those of its main competitors, Google and Apple. SEO company Queryclick.com looks into the implications for a sector set to soar in 2011.
Piracy websites ‘attract 53 billion visits a year’
A sampling of only 22 brands revealed that websites offering pirated digital content and counterfeit goods generate more than 53 billion visits per year, according to a new study.
Guest comment: A digital picture and a thousand words
When it comes to online retail, images can make or break a sale. In this article, Rob Tarrant at Brandbank, discusses the difficulties faced by retailers and suppliers when updating product information and imagery on websites.
Kazoo Travel site lets holidaymakers haggle with vendors
Kazoo Travel, a new holiday shopping website that lets users negitioate on price with vendors, has launched in the UK with almost 100 travel agents have signed up.
Survey reveals scale of unemployment in Britain
Figures just published by The British Population Survey (BPS) show that the 3 months to December 2010 Unemployment rate was 7.73%.
Hilton runs Twitter campaign to promote 50% off bookings
Hotel chain Hilton Worldwide is running a campaign of Twitter to promote its new year sale, in partnership with agency Grape Digital.
Research round-up: 12 January 2011
This month’s top trends in digital: EU ecommerce trading | SMEs lack SEO | Marketers still scared of social media | Engaging customers in-store | UK broadband plans | Alan Sugar’s Apprentice trends | Abandoned basket emails | Travel site usability | Hollow corporations lack comms skills | Mobile money in developing countries
MySpace to lay off half of workforce
MySpace is reportedly about to lay off more than half of its employees as the former social networking market leader scales back its ambitions.