Netflix customer numbers beat forecasts
Video-streaming company Netflix said its customer numbers surged more than expected last quarter, as it looks to target more affluent international customers.
E-commerce
Just Eat hires former NotOnTheHighStreet marketing director
JUST EAT has appointed Ben Carter as UK Marketing Director as the restaurant delivery marketplace looks to boost its digital team.
Global mobile shopping trends: Brits ‘most likely to shop on a smartphone’
UK consumers are more likely to shop on a mobile device than those in the US and other nations around the world, according to a global survey.
Digital fashion trends in 2016: Retailers miss ‘£9bn opportunity’ from shoppers’ research habits
Retailers are missing out on an annual spend worth £9bn through not engaging with shoppers who are increasingly researching fashion choices before purchasing, according to new research.
Guest comment: Rise of the ‘virtual shopper’?
With VR device sales forecast to hit 14 million units worldwide in 2016, Steve Dann, CEO, Amplified Robot, looks at what is happening with VR in ecommerce and how it is being used to improve online retail experiences.
Biggest global spenders online: UK, US and Germany top list [INFOGRAPHIC]
UK, US and German consumers spend the highest amount per person online worldwide, according to research compiled by Internet World Germany.
20 industry experts predict the future of retail [INFOGRAPHIC]
As technoliogy becomes ever more sophisticated, what does the future for retail hold? This new infographic from Retail Vision is based on the opinion of 20 experts in the retail industry.
Huge increase in online shoppers lifts John Lewis
John Lewis managed to win over Christmas shoppers thanks to its impressive website, but its sister brand Waitrose failed to entice enough customers to beat last year’s festive sales figures.
Top menswear retailers for social engagement: Ted Baker and Paul Smith lead
Ted Baker and Paul Smith have topped the list of most socially engaged premium menswear retailers, according to a new study.
Measuring customer experience success: TPS versus NPS – what counts?
Online retailers such as Amazon have transformed customer expectations across every market – and Communications Services Providers (CSP) are as eager to drive up their Net Promoter Score (NPS) as any other company. Yet by failing to recognise the impact of day to day network performance, or Technical Promoter Score (TPS) on the customer experience … [Read more…]