FACT-Finder has launched a new tool that uses machine learning technology to cut online grocery shopping time by two-thirds for consumers and speed up the buying process for retailers.
Predictive basket means that instead of being forced to search through hundreds of “usual” or “favourite” items every time they want to do an online shop, consumers are automatically presented with their predicted shopping list for that day, without having to do anything.
The consumer then simply needs to click through a short list, and all of their “boring” regular shopping – from toilet paper to milk – is done.
By learning from each individual customer’s previous behaviour, and also from all other customers, FACT-Finder is able to predict which regular items a customer will need in their shopping basket at any given time.
This means that instead of being forced to search for every item they want to buy, customers are automatically presented with their predicted shopping list for that day, without having to do anything. The customer then simply needs to click through a short list, and all of their “boring” regular shopping – from toilet paper to milk – is done.
Commenting on the Predictive Basket technology, Carsten Kraus, CEO of Omikron Data Quality and FACT-Finder, said: “The need for this new approach is obvious when we look at the work of two researchers who have analysed consumer behaviour.
Prof. Barry Schwartz’ research on “the problem of choice”, discovered that people presented with too many choices not only bought less, but were also less happy with their purchase than those who had fewer alternatives to choose from.
“Meanwhile the Baumgartner cube, the brainchild of Prof. Hans Baumgartner of Penn State University, is a three-dimensional representation of our approach to purchasing decisions. Grocery shopping fits in the subcube of ‘low involvement, planned, needed’. Here customers don’t want to ‘shop’, they just want to ‘have’.
“FACT-Finder’s Predictive Basket technology successfully addresses both these needs to enhance the overall online shopping experience.”
FACT-Finder’s Predictive Basket is currently in beta with the first European customers using it in live environments. Beta enquiries from the UK are welcome.