East Sussex Council hires Foviance to improve web service
- Added:
- Feb 03, 2009
Customer experience consultancy Foviance has been selected by East Sussex County Council to test their website and provide usability recommendations.
As part of ongoing improvements to online services, this study aims to make their information more accessible to East Sussex residents and other web visitors.
Childcare services and help for older people are amongst the key areas of the Council’s website, receiving over 1.5 million visitors a year, which will benefit from the research.
The Council chose Foviance after reviewing a number of other suppliers. After initial testing, they will provide coaching to key Council staff members so they can continue running usability exercises independently.
Rachel Smith, Web Services Manager of ESCC said: “Although our site has been recognised as one of the best Local Authority websites in England, we cannot be complacent and we constantly strive to improve accessibility and services for residents. The usability testing and coaching is part of our ongoing efforts to fulfil our commitments to local residents and make our services more accountable.”
Paul Blunden, CEO, Foviance, said: “We help a range of businesses improve the online customer services they provide. Local authorities have a responsibility to ensure best practices and equality in digital service delivery. Applying usability techniques to the website ensures that ESCC is fulfilling its obligations to deliver the highest standards possible to its residents.”
The usability testing will run throughout February and March.
More information is available here.
