Online shopping deliveries improving- report
- Added:
- Jul 01, 2008
Online retail trade body IMRG has released a report looking into customer satisfaction on UK online shopping delivery.
The report indicates that shopper satisfaction with home delivery (81.1%) has improved significantly, and now ranks second only to 'Product Choice' (84.3%).
While the UK market value trebled during the past three years, overall delivery failure costs remained static, as efficiency improved. Innovative new, large scale fulfilment solutions being introduced indicate that IMRG's target of 100% industry-wide delivery success will be achievable.
At an industry level, the key advance has been the introduction of the gridlock-breaking IDIS Delivery Manager by MetaPack (IDIS DM), a major innovation in home delivery for internet shopping that enables e-retailers of all sizes to offer their customers a variety of delivery options from multiple carriers and services.
This is invaluable if disruption occurs because it enables retailers to maintain continuity of service by switching easily to contingency carriers.
The report includes IDIS DM case studies for ASOS and LIGHTING-DIRECT.
The report is available at www.imrg.org.